Depending on the service type agreed upon MSA signature, there are two types of service levels offered in Teads Ad Manager; Managed & Self Serve. Currently, there is no indicator within the TAM UI to distinguish between a Managed & Self Serve seat, so if you are unsure which service level your seat is, please reference your TAM MSA or contact your account director for confirmation before creating and editing campaigns.

Client has full access and visibility to their campaigns and reporting, however Teads is creating and managing the campaign on behalf of the client. Typically there are Management fees tied to this service type, which is agreed upon prior to when an MSA is signed.

Client has full access to the TAM platform, and is solely responsible for creating and managing their own campaigns. Clients can utilize Teads support via Intercom for any questions and troubleshooting concerns.

Teads Offering by Service Level

Once TAM support has generated client account(s) within the respective seat(s), an automated email containing a personalized link will be sent to your email inbox for the final step of creating your password.

⚠️ This link is time-sensitive and will expire after 24 hours, so be sure to set up your password in a timely manner. If there is an attempt to set up your password after the 24 hour period, you will receive a 'Forbidden' error message. To generate a new link, please click on 'Forgot your password?'.