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Service levels & Seat creation
Service levels & Seat creation

This article provides a comprehensive overview of the seat creation process and the different service levels available in Teads Ad Manager.

Updated over a week ago

Seat service levels

Teads Ad Manager offers two types of service levels, Managed and Self Serve, based on the service type specified in the MSA agreement. It is important to note that there is currently no visual indicator in the TAM UI to differentiate between a Managed and Self Serve seat. If you are uncertain about the service level of your seat, please refer to your TAM MSA or reach out to your account director for confirmation before creating and editing campaigns.

  • TAM Managed

    The client has complete access and visibility to their campaigns and reporting, while Teads takes on the responsibility of creating and managing the campaign on behalf of the client. This service type usually incurs management fees, which are agreed upon before the signing of the MSA.

  • TAM Self Serve

    The client has complete access to the TAM platform and assumes full responsibility for creating and managing their own campaigns. Clients can seek assistance from Teads support through Intercom for any inquiries or troubleshooting needs.

What Teads offers based on Service Level



Self Serve

Campaign Set Up

Creative Quality Assurance

Client Touch Point

Optimization & Pacing

Bid Guidance

**On client request

Technical Support

Office Hours

Getting access approved and logging in

Once the TAM support team has created client account(s) within the respective seat(s), you will receive an automated email containing a personalized link to finalize the process by creating your password. This link will be sent to your email inbox.

Caution: The link provided in the email is time-sensitive and will expire after 24 hours. It is important to set up your password within this timeframe.

If you attempt to set up your password after the 24-hour period, you will receive a 'Forbidden' error message. In such cases, you can generate a new link by clicking on Forgot your password option.

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